Research Results Confirm Nobilas Claims & Fleet Solutions Can Significantly Benefit Insurance Companies through Cost Reduction, Time Savings and Greater Customer Loyalty

Frankfurt, Germany – November, 2007 – Results of research by the University of St. Gallen, show key attributes and benefits of an effective accident management program such as Nobilas Claims & Fleet Solutions service. The Institute of Insurance Economics at the University of St. Gallen in Switzerland polled five leading insurance companies to assess the value of outsourcing the vehicle repair process. The research also included an in-depth study of Alte Leipziger, a German insurer that uses Nobilas’ accident management service.

A key focus of the research was quantifying cost savings and process efficiencies that can be achieved through third-party accident management programs. “We wanted to determine whether a service provider can manage the repair process faster, cheaper and better than insurers,” said Bruno Kaeslin, Project Manager at the Institute of Insurance Economics. “We found that a professional accident management service can significantly reduce costs through economies of scale and standardized processes, and can reduce the time required to complete a repair.”

According to St. Gallen, the only university in Europe that offers an MBA degree in insurance studies, to achieve optimal results, insurance companies should work with accident management providers that offer the following:

- A comprehensive network of body shops with good capacity planning

- High volumes of car repairs

- Technology to connect partners in the chain electronically

- Integrated services for efficiency

Nobilas as an accident management provider meets all of the above criteria. Nobilas offers a pan-European network of body shops, which are monitored for quality and service. The company’s accident management solutions take advantage of its integrated ICT platform to connect all partners in the process. By using Nobilas’ service, Alte Leipziger has reduced accident management costs by 1 million euro per year, helping its bottom line.

In addition to cost savings, the benefits to an insurance company from a service like Nobilas’ program include increased customer satisfaction and loyalty. A recent customer survey showed that the additional services such as pick-up and delivery of the vehicle or a replacement vehicle during the repair are valued by customers and enable the insurance company to stand out from the competition.

Still another advantage of accident management services, according to the research, is the opportunity for the insurer to make a positive impression on the customer during a stressful time. The ability of a third-party service to expedite repairs and ensure top quality can help win the customer’s appreciation and continued business.

“As confirmed by the St. Gallen research, active accident management can help insurance companies turn the burden of car repairs into a business advantage,” said Thomas Geiger, General Manager for Nobilas Germany, Austria and Switzerland. “Instead of struggling with this process themselves, many companies are finding a partnership with Nobilas to be a smart business strategy.”

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Notes for editors

The Institute of Insurance Economics is an international and well-known research centre at the University of St. Gallen, among Europe's top business schools. The Institute provides important input for teaching at the University, and plays a significant role in research and in furthering the careers of young academics. It focuses on strategic issues in the Financial Services and Insurance Industry, and on Risk Management.

Nobilas Claims & Fleet solutions, operating in Europe and North America, is a business-to-business accident management provider combining leading car repair process management skills with first notification of loss, mobility solutions, assessment service, claims management and fleet identity solutions. Its clients are auto insurers, leasing companies, rental companies and corporate fleet owners.

For more information about Nobilas, please visit: www.nobilas.com