German Drivers Praise Friendliness of Nobilas Accident Management Services

Hoofddorp, the Netherlands, May 1, 2007 – Nobilas Claims and Fleet solutions, the Akzo Nobel company specialising in accident management, today announced that a driver satisfaction survey conducted in Germany revealed the overwhelming majority -- 94 percent -- of respondents would recommend the Nobilas service to others. In particular, survey participants were pleased with the friendliness of Nobilas’ service, which made the experience more pleasant. They also indicated that the pick-up and delivery services and complimentary replacement vehicle were especially appreciated.

“Our goal is to make the accident repair process as fast, simple and customer-friendly as possible, and one important factor is the ability of the body shop staff to ‘speak the customer’s language,’” said Thomas Geiger, General Manager for Nobilas Germany, Austria and Switzerland. “We set high standards for our network of body shops, including training staff to explain technical terms clearly. The results of this survey show we are making great strides in ensuring customer satisfaction.”

The German survey indicates that the pick-up and delivery service offered by Nobilas is very important to customers, as 45 percent of German drivers ranked it as the best element of the service. Also, 22 percent of respondents highly value the courtesy car, confirming it is a key part of the overall service package. The survey results could be a good indicator for insurance companies on ways to improve their accident coverage.

More than 4,000 drivers in Germany responded to the satisfaction survey, which was conducted by phone from May 2006 till mid of March 2007. The survey asked a number of questions relating to the overall accident management service, with ratings ranging from 1 as excellent and 6 as unsatisfactory. The following ratings were given:

The pick-up and delivery service was rated at 1.76; repair execution and quality at 1.72; courtesy car at 2.36; reliability at 1.78; customer friendliness at 1.52; and overall service of the repair shop at 1.84.

Nobilas manages the complete repair process for damaged vehicles owned by corporations, rental car agencies, auto insurers and leasing companies. Nobilas accident management solutions take advantage of its integrated ICT platform and its pan-European and North American network of body shops.

Reader enquiries

Nobilas Claims & Fleet solutions
Taurusavenue 3-5
2132 LS Hoofddorp
Netherlands
+31 23 7990 200
info@​nobilas.com
www.nobilas.com

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Notes for editors

Nobilas Claims & Fleet solutions

Nobilas Claims & Fleet solutions, an Akzo Nobel company operating in Europe and North America, is a business-to-business accident management provider combining leading car repair process management skills with first notification of loss, mobility solutions, assessment service, claims management and fleet identity solutions. Its clients are auto insurers, leasing companies, rental companies and corporate fleet owners.

Akzo Nobel, based in the Netherlands, serves customers throughout the world with healthcare products, coatings and chemicals. Listed on both the Euronext and NASDAQ Stock Exchanges, the company is a member of the Dow Jones Sustainability Index. Consolidated revenues for 2005 totaled EUR 13.0 billion. The Company currently employs some 62,000 people in more than 80 countries.

For more information about Nobilas, please visit: www.nobilas.com